Terms & Conditions
Wholesale Business & Dropshipping Partnership
1. Wholesale & Dropshipping Partnership Agreement
Welcome to MPS Group—India's premier wholesale and dropshipping platform. These comprehensive Terms and Conditions govern your business engagement with our platform, www.mpsgroup.in, including all wholesale bulk purchases, dropshipping fulfillment services, product sourcing, and business partnership services ("Services").
Wholesale Business: We provide bulk product procurement services for retailers, resellers, and business owners seeking competitive wholesale pricing and reliable inventory management.
Dropshipping Services: We offer complete dropshipping fulfillment including product sourcing, inventory management, order processing, packaging, and direct shipping to your end customers.
By accessing, browsing, or utilizing any of our wholesale or dropshipping Services, you explicitly agree to be legally bound by these Terms. This agreement establishes the commercial foundation of our B2B partnership. If you do not accept these Terms, you may not engage in wholesale or dropshipping activities through our platform.
2. Business Partner Requirements & Responsibilities
As a wholesale buyer or dropshipping partner, your commitment to professional business practices is essential for mutual success.
2.1. Business Registration & Verification
You must provide accurate business registration details including GST number (if applicable), business address, and authorized person information. For wholesale accounts above ₹50,000 monthly volume, business verification documents are mandatory. False business information results in immediate account suspension.
2.2. Authorized Commercial Use Only
Our platform is exclusively for legitimate wholesale purchasing and dropshipping businesses. Prohibited activities include: reselling on unauthorized platforms, counterfeit product distribution, price manipulation schemes, or any activities that harm our brand reputation. Zero tolerance for fraudulent business practices.
2.3. Dropshipping Partner Obligations
Dropshipping partners must maintain professional customer service standards, accurate product descriptions on their sales channels, and compliance with consumer protection laws. You are responsible for all customer interactions, returns handling, and maintaining our brand reputation in the market.
2.4. Account Security & Confidentiality
Wholesale pricing, supplier information, and business processes are confidential. You are solely responsible for account security and all activities under your credentials. Sharing account access or pricing information with unauthorized parties violates this agreement.
3. Wholesale Orders & Dropshipping Processing
3.1. Wholesale Order Management
Wholesale orders are subject to minimum quantity requirements (MOQ) and stock availability. We reserve the right to decline orders below MOQ thresholds or adjust quantities based on inventory levels. Bulk order discounts apply automatically at checkout for qualified quantities.
3.2. Dropshipping Order Fulfillment
Dropshipping orders are processed within 24-48 hours. We handle packaging with your branding (if provided), quality control, and direct shipping to your customers. Tracking information is automatically shared with you for customer communication.
3.3. Wholesale Pricing & Payment Terms
Wholesale prices are tier-based (Bronze/Silver/Gold/Platinum) determined by monthly purchase volume. Prices are in INR and subject to change with 7-day notice for existing partners. Payment must be completed before order processing via approved gateways or bank transfer for established accounts.
3.4. Credit Terms & Payment Security
Established wholesale partners (6+ months, ₹2L+ monthly volume) may qualify for 15-day credit terms. All payments must be made through secure gateways. Overdue payments incur 2% monthly service charges and may result in account suspension.
4. Wholesale Shipping & Dropshipping Logistics
4.1. Wholesale Shipping Terms
Wholesale orders above ₹15,000 qualify for free shipping across India. Orders below this threshold incur standard shipping charges based on weight and distance. Delivery timeframes: Metro cities 2-4 days, Tier-2 cities 4-7 days, remote areas 7-10 days. International shipping available on request with additional documentation.
4.2. Dropshipping Fulfillment Standards
Dropshipping orders include professional packaging with your custom branding materials (if provided). We maintain inventory across multiple warehouses for faster delivery. Same-day dispatch for orders received before 2 PM on working days. Quality control inspection performed before shipment.
4.3. Logistics Partnership & Risk Transfer
We partner with premium logistics providers (Delhivery, BlueDart, DTDC) for reliable delivery. Risk transfers to buyer/dropshipping partner upon handover to logistics partner. Tracking details provided within 24 hours of dispatch. Insurance available for high-value shipments.
4.4. Delivery Issues & Resolution
For damaged/lost packages, claims must be initiated within 48 hours of delivery (or expected delivery date). We assist with logistics partner claims but are not liable beyond our dispatch verification. Replacement/refund processed after logistics partner investigation completion.
5. Wholesale Returns & Dropshipping Quality Assurance
5.1. Wholesale Return Policy
Wholesale purchases are final sale unless defective or damaged during shipping. Manufacturing defects must be reported within 7 days of delivery with photo/video evidence. Returns accepted only for unopened, resellable condition products. Restocking fee of 15% applies to non-defective returns (if approved).
5.2. Dropshipping Customer Returns
For dropshipped orders, end-customer returns are handled jointly. Customer must return product to our warehouse within 14 days. Upon inspection, if product is resellable, we process refund minus handling charges (₹50 + return shipping). Damaged/used products are not eligible for refund.
5.3. Quality Assurance Standards
All products undergo multi-point quality checks before dispatch. However, if manufacturing defects are discovered post-delivery, we provide free replacement or full refund. Bulk orders include quality sampling reports. Defect rate above 2% in wholesale orders qualifies for batch replacement.
5.4. Refund Processing Timeline
Approved refunds are processed within 5-7 business days to original payment method. For wholesale credit accounts, refunds are adjusted against future invoices unless specifically requested otherwise. Bank transfer refunds may take additional 3-5 days depending on bank processing.
6. Limitation of Liability: Our Defined Boundaries
MPS Group operates as a supplier and fulfillment partner. Our liability is strictly defined and limited.
We shall not be liable for any indirect, incidental, punitive, or consequential damages (including, but not limited to, loss of revenue, lost data, or business interruption) arising from:
- Your utilization of our Services or products.
- Your reliance on any third-party information or claims related to our products.
- Any issues related to your marketing, sales, or customer service practices.
7. Intellectual Property & Brand Usage Rights
All content on www.mpsgroup.in including product images, descriptions, specifications, logos, and proprietary catalogues are exclusive property of MPS Group. Wholesale and dropshipping partners receive limited usage rights as follows:
- Authorized Use: Product images and descriptions may be used for legitimate resale on approved platforms (Amazon, Flipkart, your own website) with proper attribution.
- Prohibited Use: Modification of product images, false claims about product specifications, or use of our branding to represent other suppliers is strictly forbidden.
- Trademark Protection: "MPS Group" brand and logo usage requires written permission. Dropshipping partners may include our brand for authenticity but cannot claim exclusive representation.
8. Governing Law and Non-Negotiable Jurisdiction
These Terms and Conditions are strictly governed by and construed in accordance with the laws of Delhi, India. You irrevocably agree that any and all disputes shall be exclusively resolved in the competent courts of Delhi, India.
9. Evolution of Terms: Adaptation and Continuity
We reserve the unilateral and absolute right to modify or replace these Terms and Conditions at any time. All changes will be posted here with an updated Effective Date. Your continued use of our platform constitutes your explicit acceptance of the revised Terms.
10. Business Support & Partnership Contact
For wholesale inquiries, dropshipping partnerships, bulk orders, or clarification regarding these Terms and Conditions, connect with our dedicated business support team:
By proceeding to use MPS Group.in, you confirm that you have read, understood, and legally agreed to abide by these Terms and Conditions.